Tell us what is happening. The more detail, the faster we can help.
Choose Outage only when a production service is down right now.
You selected Outage. Per your support contract, escalation to a support engineer may incur charges if the issue turns out to be outside your covered support scope, or if marking it as an outage is later found to have been incorrect.
Include the version, what you saw, what you expected and how to reproduce it.
Screenshots, logs or configs. Up to 10 MB.